Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request through the Observe Support Desk using the options provided.
Submit Enhancement Request
Let us know your idea for a new feature.
Required fields are marked with an asterisk*
{"xsrfToken":"3644d8b427fe31d24442ad3c91dafb9cd5b5f917_lout","branding":{"id":"7","key":"csd","name":"Observe Support Desk","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/4","theme":{"headerBGColor":"#009854","headerLinkColor":"#ffffff","headerLinkHoverColor":"#09bd6d","headerLinkHoverBGColor":"#09bd6d","headerBadgeColor":"#09bd6d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8b6c9626-aed2-4116-a561-6d781ae2583e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNmQyNmExNy05NGQzLTQzZmMtODhiZS00OWIxMzI2NzZiOGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhiNmM5NjI2LWFlZDItNDExNi1hNTYxLTZkNzgxYWUyNTgzZSI6WyJyZWFkIl19LCJleHAiOjE3NzUwMjMxMzYsIm5iZiI6MTc3NTAyMjUzNn0.Hc0zqCDrhQ59ZYgRB_kWmzHd1Q3qWc-T765SQfv66fw&client=a6d26a17-94d3-43fc-88be-49b132676b8c&mode=fit","logoId":"8b6c9626-aed2-4116-a561-6d781ae2583e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Observe Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Observe Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNmQyNmExNy05NGQzLTQzZmMtODhiZS00OWIxMzI2NzZiOGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzUwMjMxMzYsIm5iZiI6MTc3NTAyMjUzNn0.4VATf3igX_YRJI8WRXWbXij8pehG60lNZyLYwVqMIf0&client=a6d26a17-94d3-43fc-88be-49b132676b8c&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#000000","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"7","key":"csd","projectId":10038,"serviceDeskId":7,"name":"Observe Support Desk","description":"<p>Welcome! You can raise a request through the Observe Support Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"91","name":"Submit Enhancement Request","descriptionHtml":"","callToAction":"Submit Enhancement Request","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10537,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[26],"key":""},{"id":"492","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"<p>Help with Observe</p>","icon":10485,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[26],"key":""},{"id":"495","name":"Automation","descriptionHtml":"","callToAction":"Automation","introHtml":"<p>Automation target</p>","icon":10485,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""},{"id":"89","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10529,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"278","name":"Implementation Tasks","descriptionHtml":"","callToAction":"Implementation Tasks","introHtml":"<p>For implementation and migrations</p>","icon":10446,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10446","groups":[],"key":""}],"reqGroups":[{"id":26,"name":"General"}],"orderMapping":{"26":[492,91,491,494,496]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3128e0b4-7efe-31b6-81d0-17998e7d8fb5","appLinkName":"","appLinkUrl":"","spaceKey":"OSD","spaceName":"Observe Support Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"OBSSD","serviceDeskId":7,"kbLinkDomainURLs":["https://observe.atlassian.net","https://customer.support.observeinc.com"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OBSSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNmQyNmExNy05NGQzLTQzZmMtODhiZS00OWIxMzI2NzZiOGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzUwMjM3MzYsIm5iZiI6MTc3NTAyMjUzNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.xNuq_SpcRs7DwasMexaf0MNDwYgRSOfxU-RHzXKNFjQ","targetCollection":"upload-project-10038","endpointUrl":"https://api.media.atlassian.com","clientId":"a6d26a17-94d3-43fc-88be-49b132676b8c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":91,"projectId":10038,"issueType":{"id":"10016","name":"New Feature"},"form":{"name":"Submit Enhancement Request","descriptionHtml":"","callToAction":"Submit Enhancement Request","intro":"<p>Let us know your idea for a new feature.</p>","instructions":"","icon":10537,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the feature you're suggesting","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10888","fieldConfigId":"11248","label":"Country you are submitting from","description":"Country you are submitting from","descriptionHtml":"<p>Country you are submitting from</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"14295","label":"Afghanistan","selected":false,"children":[]},{"value":"14297","label":"Algeria","selected":false,"children":[]},{"value":"14301","label":"Argentina","selected":false,"children":[]},{"value":"14302","label":"Armenia","selected":false,"children":[]},{"value":"14303","label":"Australia","selected":false,"children":[]},{"value":"14304","label":"Austria","selected":false,"children":[]},{"value":"14305","label":"Azerbaijan","selected":false,"children":[]},{"value":"14307","label":"Bahrain","selected":false,"children":[]},{"value":"14308","label":"Bangladesh","selected":false,"children":[]},{"value":"14311","label":"Belgium","selected":false,"children":[]},{"value":"14318","label":"Brazil","selected":false,"children":[]},{"value":"14320","label":"Bulgaria","selected":false,"children":[]},{"value":"14324","label":"Cambodia","selected":false,"children":[]},{"value":"14325","label":"Cameroon","selected":false,"children":[]},{"value":"14326","label":"Canada","selected":false,"children":[]},{"value":"14329","label":"Chile","selected":false,"children":[]},{"value":"14330","label":"China","selected":false,"children":[]},{"value":"14331","label":"Colombia","selected":false,"children":[]},{"value":"14334","label":"Costa Rica","selected":false,"children":[]},{"value":"14335","label":"Croatia","selected":false,"children":[]},{"value":"14337","label":"Cyprus","selected":false,"children":[]},{"value":"15097","label":"Czech Republic","selected":false,"children":[]},{"value":"15098","label":"Côte d'Ivoire","selected":false,"children":[]},{"value":"14341","label":"Denmark","selected":false,"children":[]},{"value":"14345","label":"Ecuador","selected":false,"children":[]},{"value":"14346","label":"Egypt","selected":false,"children":[]},{"value":"14350","label":"Estonia","selected":false,"children":[]},{"value":"14354","label":"Finland","selected":false,"children":[]},{"value":"14355","label":"France","selected":false,"children":[]},{"value":"14358","label":"Georgia","selected":false,"children":[]},{"value":"14359","label":"Germany","selected":false,"children":[]},{"value":"14361","label":"Greece","selected":false,"children":[]},{"value":"15099","label":"Hong Kong","selected":false,"children":[]},{"value":"14369","label":"Hungary","selected":false,"children":[]},{"value":"14370","label":"Iceland","selected":false,"children":[]},{"value":"14371","label":"India","selected":false,"children":[]},{"value":"14372","label":"Indonesia","selected":false,"children":[]},{"value":"14373","label":"Iran","selected":false,"children":[]},{"value":"14374","label":"Iraq","selected":false,"children":[]},{"value":"14375","label":"Ireland","selected":false,"children":[]},{"value":"14376","label":"Israel","selected":false,"children":[]},{"value":"14377","label":"Italy","selected":false,"children":[]},{"value":"14379","label":"Japan","selected":false,"children":[]},{"value":"14380","label":"Jordan","selected":false,"children":[]},{"value":"14381","label":"Kazakhstan","selected":false,"children":[]},{"value":"14382","label":"Kenya","selected":false,"children":[]},{"value":"14384","label":"Kuwait","selected":false,"children":[]},{"value":"14386","label":"Laos","selected":false,"children":[]},{"value":"14387","label":"Latvia","selected":false,"children":[]},{"value":"14388","label":"Lebanon","selected":false,"children":[]},{"value":"14393","label":"Lithuania","selected":false,"children":[]},{"value":"14394","label":"Luxembourg","selected":false,"children":[]},{"value":"14397","label":"Malaysia","selected":false,"children":[]},{"value":"14400","label":"Malta","selected":false,"children":[]},{"value":"14404","label":"Mexico","selected":false,"children":[]},{"value":"14410","label":"Morocco","selected":false,"children":[]},{"value":"14412","label":"Myanmar","selected":false,"children":[]},{"value":"14415","label":"Nepal","selected":false,"children":[]},{"value":"14416","label":"Netherlands","selected":false,"children":[]},{"value":"14417","label":"New Zealand","selected":false,"children":[]},{"value":"14420","label":"Nigeria","selected":false,"children":[]},{"value":"14423","label":"Norway","selected":false,"children":[]},{"value":"14424","label":"Oman","selected":false,"children":[]},{"value":"14425","label":"Pakistan","selected":false,"children":[]},{"value":"14427","label":"Panama","selected":false,"children":[]},{"value":"14430","label":"Peru","selected":false,"children":[]},{"value":"14431","label":"Philippines","selected":false,"children":[]},{"value":"14432","label":"Poland","selected":false,"children":[]},{"value":"14433","label":"Portugal","selected":false,"children":[]},{"value":"15100","label":"Puerto Rico","selected":false,"children":[]},{"value":"14434","label":"Qatar","selected":false,"children":[]},{"value":"14435","label":"Romania","selected":false,"children":[]},{"value":"14436","label":"Russia","selected":false,"children":[]},{"value":"14444","label":"Saudi Arabia","selected":false,"children":[]},{"value":"14445","label":"Senegal","selected":false,"children":[]},{"value":"14446","label":"Serbia","selected":false,"children":[]},{"value":"14449","label":"Singapore","selected":false,"children":[]},{"value":"14450","label":"Slovakia","selected":false,"children":[]},{"value":"14451","label":"Slovenia","selected":false,"children":[]},{"value":"14454","label":"South Africa","selected":false,"children":[]},{"value":"14455","label":"South Korea","selected":false,"children":[]},{"value":"14457","label":"Spain","selected":false,"children":[]},{"value":"14458","label":"Sri Lanka","selected":false,"children":[]},{"value":"14461","label":"Sweden","selected":false,"children":[]},{"value":"14462","label":"Switzerland","selected":false,"children":[]},{"value":"14464","label":"Taiwan","selected":false,"children":[]},{"value":"14467","label":"Thailand","selected":false,"children":[]},{"value":"14472","label":"Tunisia","selected":false,"children":[]},{"value":"14473","label":"Turkey","selected":false,"children":[]},{"value":"14476","label":"Uganda","selected":false,"children":[]},{"value":"14478","label":"United Arab Emirates","selected":false,"children":[]},{"value":"14479","label":"United Kingdom","selected":false,"children":[]},{"value":"14480","label":"United States","selected":true,"children":[]},{"value":"14481","label":"Uruguay","selected":false,"children":[]},{"value":"14482","label":"Uzbekistan","selected":false,"children":[]},{"value":"14484","label":"Venezuela","selected":false,"children":[]},{"value":"14485","label":"Vietnam","selected":false,"children":[]},{"value":"14488","label":"Zimbabwe","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/91","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/91","calendarParams":{"firstDay":0,"date":"2026-03-31T22:48:56-0700","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNmQyNmExNy05NGQzLTQzZmMtODhiZS00OWIxMzI2NzZiOGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzUwMjM3MzYsIm5iZiI6MTc3NTAyMjUzNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.xNuq_SpcRs7DwasMexaf0MNDwYgRSOfxU-RHzXKNFjQ","targetCollection":"upload-project-10038","endpointUrl":"https://api.media.atlassian.com","clientId":"a6d26a17-94d3-43fc-88be-49b132676b8c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/7?xdm_e=https%3A%2F%2Fcustomer.support.observeinc.com&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3YzFiODQzNTc0OWI4Njg1Mzc5N2ViMzI5ZWRhZmM1YTQ3NmU3NmVkYjgwOTgxOTE4Y2M4ZjY1ZTkwNjVkYjE2IiwiaXNzIjoiMDliMDFiNzgtMzNmZC0zYzNmLWJiMDgtNTA4YzAzZTU1ZTdkIiwiY29udGV4dCI6e30sImV4cCI6MTc3NTAyMzQzNiwiaWF0IjoxNzc1MDIyNTM2fQ.Z9RWECzC6oWY2H90cJQGfze2gXeuSyFA9pMCpJOrJ30\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjA5YjAxYjc4LTMzZmQtM2MzZi1iYjA4LTUwOGMwM2U1NWU3ZCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL29ic2VydmUuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvY3VzdG9tZXIuc3VwcG9ydC5vYnNlcnZlaW5jLmNvbSJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiT0JTU0QiLCJpZCI6IjEwMDM4In19fSwiZXhwIjoxNzc1MDIzNDM2LCJpYXQiOjE3NzUwMjI1MzZ9.JaYjS-RzwhgYLQqP7tejGIMvfAS_yRwTH3BLJiX2Y20\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://observe.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://customer.support.observeinc.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"OBSSD\\\",\\\"id\\\":\\\"10038\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"OBSSD\\\",\\\"project.id\\\":\\\"10038\\\",\\\"servicedesk.serviceDeskId\\\":\\\"7\\\",\\\"servicedesk.requestTypeId\\\":\\\"91\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://customer.support.observeinc.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}