Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"a34164cfa19a3510ef0f478f68392807a152cc30_lout","branding":{"id":"7","key":"csd","name":"Observe Support Desk","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/4","theme":{"headerBGColor":"#009854","headerLinkColor":"#ffffff","headerLinkHoverColor":"#09bd6d","headerLinkHoverBGColor":"#09bd6d","headerBadgeColor":"#09bd6d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8b6c9626-aed2-4116-a561-6d781ae2583e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNmQyNmExNy05NGQzLTQzZmMtODhiZS00OWIxMzI2NzZiOGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhiNmM5NjI2LWFlZDItNDExNi1hNTYxLTZkNzgxYWUyNTgzZSI6WyJyZWFkIl19LCJleHAiOjE3NzA5NDc4ODUsIm5iZiI6MTc3MDk0NzI4NX0.drxPbuX41cglDc2k_OjSayXnHnA4YY7rzTJVayMKRSA&client=a6d26a17-94d3-43fc-88be-49b132676b8c&mode=fit","logoId":"8b6c9626-aed2-4116-a561-6d781ae2583e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Observe Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Observe Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNmQyNmExNy05NGQzLTQzZmMtODhiZS00OWIxMzI2NzZiOGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzA5NDc4ODUsIm5iZiI6MTc3MDk0NzI4NX0.2C7I-1rQlutcYwxGuKDndckz2GXJ42wILMcnuQlnSm8&client=a6d26a17-94d3-43fc-88be-49b132676b8c&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#000000","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"7","key":"csd","projectId":10038,"serviceDeskId":7,"name":"Observe Support Desk","description":"<p>Welcome! You can raise a request through the Observe Support Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"136","name":"Create Artifacts ","descriptionHtml":"","callToAction":"Create Artifacts ","introHtml":"<p>Help creating artifacts like datasets, dashboards and monitors.</p>","icon":10485,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[26],"key":""},{"id":"143","name":"Enablement","descriptionHtml":"","callToAction":"Enablement","introHtml":"<p>Help with learning product features such as creating artifacts like datasets, dashboards and monitors.</p>","icon":10518,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[26],"key":""},{"id":"278","name":"Implementation Tasks","descriptionHtml":"","callToAction":"Implementation Tasks","introHtml":"<p>For implementation and migrations</p>","icon":10446,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10446","groups":[26],"key":""},{"id":"139","name":"Ingest","descriptionHtml":"","callToAction":"Ingest","introHtml":"<p>Help getting data into Observe. Setup, configuration or troubleshooting issues.</p>","icon":10447,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10447","groups":[26],"key":""},{"id":"140","name":"Monitors & Alerts, Reporting","descriptionHtml":"","callToAction":"Monitors & Alerts, Reporting","introHtml":"<p>Usage and troubleshooting associated with monitors, alerting or reporting.</p>","icon":10448,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10448","groups":[26],"key":""},{"id":"88","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10551,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[26],"key":""},{"id":"142","name":"Performance, Cost and Usage","descriptionHtml":"","callToAction":"Performance, Cost and Usage","introHtml":"<p>Optimizing datasets, dashboards, or credit usage including ACM. Also use for PII deletion requests.</p>","icon":10464,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10464","groups":[26],"key":""},{"id":"141","name":"Permissions","descriptionHtml":"","callToAction":"Permissions","introHtml":"<p>RBAC, SSO and User Accounts.</p>","icon":10528,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[26],"key":""},{"id":"91","name":"Submit an ER (Enhancement Request)","descriptionHtml":"","callToAction":"Submit an ER (Enhancement Request)","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10537,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[26],"key":""},{"id":"89","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10529,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"90","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10547,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"92","name":"Submit Product Feedback","descriptionHtml":"","callToAction":"Submit Product Feedback","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10481,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""},{"id":"85","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10522,"iconUrl":"https://customer.support.observeinc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""}],"reqGroups":[{"id":26,"name":"General"}],"orderMapping":{"26":[311,109,139,140,141,142,136,143,91,88,278]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3128e0b4-7efe-31b6-81d0-17998e7d8fb5","appLinkName":"","appLinkUrl":"","spaceKey":"OSD","spaceName":"Observe Support Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"OBSSD","serviceDeskId":7,"kbLinkDomainURLs":["https://observe.atlassian.net","https://customer.support.observeinc.com"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OBSSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNmQyNmExNy05NGQzLTQzZmMtODhiZS00OWIxMzI2NzZiOGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA5NDg0ODUsIm5iZiI6MTc3MDk0NzI4NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.ApCAEYuSsq6MNuioMmH5Bv13VxQlRhnrrrGy-9FkCBg","targetCollection":"upload-project-10038","endpointUrl":"https://api.media.atlassian.com","clientId":"a6d26a17-94d3-43fc-88be-49b132676b8c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://observe.atlassian.net/wiki","kbLinkDomainURLs":["https://observe.atlassian.net","https://customer.support.observeinc.com"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/7?xdm_e=https%3A%2F%2Fcustomer.support.observeinc.com&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3YzFiODQzNTc0OWI4Njg1Mzc5N2ViMzI5ZWRhZmM1YTQ3NmU3NmVkYjgwOTgxOTE4Y2M4ZjY1ZTkwNjVkYjE2IiwiaXNzIjoiMDliMDFiNzgtMzNmZC0zYzNmLWJiMDgtNTA4YzAzZTU1ZTdkIiwiY29udGV4dCI6e30sImV4cCI6MTc3MDk0ODE4NSwiaWF0IjoxNzcwOTQ3Mjg1fQ.Xd62EoVvYAVP5bJH2r0PisKnygSef_HPDI6jvJiVNYk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjA5YjAxYjc4LTMzZmQtM2MzZi1iYjA4LTUwOGMwM2U1NWU3ZCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL29ic2VydmUuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvY3VzdG9tZXIuc3VwcG9ydC5vYnNlcnZlaW5jLmNvbSJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiT0JTU0QiLCJpZCI6IjEwMDM4In19fSwiZXhwIjoxNzcwOTQ4MTg1LCJpYXQiOjE3NzA5NDcyODV9.cKzMYWrFiyarTT-D8JR7Qb7DdvB4Q-_Sfd2Sd4uSgPI\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://observe.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://customer.support.observeinc.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"OBSSD\\\",\\\"id\\\":\\\"10038\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"OBSSD\\\",\\\"project.id\\\":\\\"10038\\\",\\\"servicedesk.serviceDeskId\\\":\\\"7\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://customer.support.observeinc.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}